Travelling is always fun, until and unless something goes wrong. There are thousands of things that might go wrong for one reason or the other turning your holiday into a total disaster. Most of the tourists who have booked their tour package via Tour & Travel Company tend to blame the company for everything, even at times when it’s not the fault of the company. It is, however, on the tour operator as in how they handle the situation properly.
DPauls has a very effective and comprehensive policy when it comes to handling customer complaints. If you’ve booked with DPauls and something goes wrong with your holiday, stay rest assured that you will be helped in every possible way. If needed, you can access their fast, cost effective and independent complaints handling service, which will help you to save your time and hassle.
- How DPauls Help their customers?
DPauls believes in making the holiday experience the most memorable one for their customers. They would be happy to address the query of their customers, be it giving them information on a specific package, hotel, destination or last minute re-confirmation of their travel package. No issue is too big or too small for them and they also welcome the precious feedback and suggestion from their customers just as much as they welcome the customers’ query.
To help their customers, DPauls has created different customer support sections. These sections include enquiry section, customer service, domestic and international ticket bookings, foreign exchange, etc. One can easily contact the concerned team from these categories either by call or e-mail and stay rest assured that their queries will be attended to as soon as possible.
- Complaints D’Pauls can help with
If something goes wrong with their customers during trips and if the customer has booked the wrong flight, DPauls help their customers in every possible way and gives a potential solution to their problem.
They assist and/or offer possible solutions for the problems mentioned below. The situations include:
- Lost Luggage
- Insurance claims
- Flight delays/ cancellations
- Customer Requests
- Customer Support Team
The DPauls Customer Support team is always there to help their customers, providing expert travel advice and guidance when you need it.
They’ve been helping people with travelling for over 23 years and they understand that everyone’s needs are not the same. For this reason, you can feel confident with the fact that each member of the team is competent in dealing with complaints and queries that are brought to their attention. DPauls directly talk to their customers to ensure that the travellers can travel with confidence that DPauls is always there to help them
are always available to help.
